Refund policy

Refund & Return Policy

At LUXO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

7-Day Easy Return

: You may request a return within 7 days of receiving your order if:

: The product arrives damaged or defective.

: You received the wrong product.

: The product has a manufacturing defect.

: The product is significantly different from what was ordered.

Return Conditions

: To be eligible for a return:

The item must be unused and in its original condition.

All original packaging, tags, and accessories must be included.

Proof of purchase or your order confirmation is required.

The return request must be submitted within 7 days of delivery.

Non-Returnable Items

Returns will not be accepted for:

: Products damaged due to misuse, negligence, or improper handling.

: Items returned after the 7-day return period.

: Products that have been used, altered, washed, or modified.

: Items returned without their original packaging or accessories.

Refund Policy

Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed within 5–7 business days. The refund will be issued to your original payment method, subject to your payment provider's processing time.

For Cash on Delivery (COD) orders, our support team may contact you to arrange the appropriate refund method.

Exchange Policy

If you receive a damaged, defective, or incorrect product, LUXO will replace it at no additional cost, subject to product availability.

If the requested product is unavailable, we may offer an alternative product or refund as agreed with our support team.

Return Shipping

If the return is due to an error on our part—such as receiving a wrong, damaged, or defective product—LUXO will cover the return shipping cost.

For other eligible returns, the customer may be responsible for return shipping charges.

How to Request a Return

To request a return or exchange, please contact our customer support team with:

: Your order number

: Reason for the return

: Photos or videos of the product, if it is damaged or defective

: Your contact details

Our team will provide you with the next steps for completing your return.

Need Help?

If you have any questions about returns, refunds, or exchanges, please contact the LUXO customer support team. We're always happy to assist you.