Privacy policy

Privacy Policy

At LUXO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

Information We Collect

When you place an order, create an account, contact us, or interact with our website, we may collect information such as:

  • Full name
  • Phone number
  • Email address
  • Billing and shipping address
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting customer support

We may also automatically collect certain information about how you use our website, such as your device type, browser, IP address, and pages you visit.

How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Confirm and communicate about your purchases.
  • Provide customer support.
  • Process payments and refunds.
  • Improve our products, services, and website.
  • Prevent fraud and unauthorized transactions.
  • Send important updates regarding your orders.
  • Send promotional messages when you have agreed to receive them.

Payment Information

Your payment information is processed through our payment providers. LUXO does not intentionally store complete credit or debit card details on its own systems.

Payment providers may collect and process your information according to their own privacy policies and security practices.

Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment processing providers
  • Delivery and courier partners
  • Website and hosting providers
  • Customer support services
  • Fraud prevention and security services

These parties receive only the information reasonably necessary to provide their services.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic, and improve our services.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information where legally permitted.
  • Withdraw consent for certain communications.
  • Opt out of promotional emails or messages.

To make a privacy-related request, please contact our customer support team.

Third-Party Links

Our website may contain links to third-party websites or services. LUXO is not responsible for the privacy practices, content, or security of those websites.

We recommend reviewing the privacy policies of any third-party website you visit.

Children's Privacy

Our website is not intended for children who are unable to legally make purchases. We do not knowingly collect personal information from children for the purpose of selling our products.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updates will be posted on this page with the revised effective date.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact the LUXO Customer Support Team.

LUXO — Crafted for Sophistication. Made for You.

Last Updated: August 28, 2026